Privacy Policy

At Boyes Design ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or contact us regarding our design and bespoke furniture services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you contact us, request a consultation, or complete an enquiry form, we may collect:

Your name
Email address
Telephone number
Property or project address (where applicable)
Details about your project
Any additional information you choose to provide

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral source
General website usage statistics

This information helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

Respond to your enquiries;
Arrange consultations and appointments;
Prepare quotations and project proposals;
Deliver our design and installation services;
Improve our website and customer experience;
Monitor website performance through analytics;
Comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so under UK GDPR.

3. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly;
Remember your preferences;
Analyse visitor behaviour;
Improve website performance.

You may disable cookies through your browser settings, although some features of the website may not operate correctly.

4. Third-Party Services

We may use trusted third-party providers including:

Wix Studio (website hosting)
Google Analytics
Google Maps
Google Fonts
Email service providers
Other technical service providers necessary for operating our business

These providers process information in accordance with their own privacy policies.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only:

with contractors or service providers assisting us in delivering our services;
where required by law;
to protect our legal rights;
if our business is sold, merged, or transferred.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take reasonable steps to secure your data, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

respond to your enquiry;
complete your project;
comply with legal, accounting, and tax obligations;
resolve disputes and enforce our agreements.

8. Your Rights

If you are located in the United Kingdom or the European Economic Area, you have the right to:

Access your personal information;
Request correction of inaccurate information;
Request deletion of your personal data;
Restrict or object to processing;
Withdraw consent where processing is based on consent;
Request a copy of your personal data;
Lodge a complaint with the Information Commissioner's Office (ICO).

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

10. International Data Transfers

Some of our service providers may process information outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Boyes Design

Email: info@boyesdesign.co.uk